Privacy Policy

This Privacy Policy governs how Candyland Casino collects, processes, stores, and discloses personal information provided by users who access or use our services. By registering an account or continuing to use Candyland Casino, you acknowledge that you have read and understood this document. This policy is effective as of 2026 and applies to all users located in Australia.

1. Information We Collect

Candyland Casino collects personal information necessary to operate a licensed online casino and deliver a secure experience to every registered user.

1.1 Information You Provide Directly

• Full name and date of birth
• Residential address and country of residence
• Email address and phone number
• Payment details, including bank account or card information
• Identity verification documents (passport, driver's licence, or equivalent)

1.2 Information Collected Automatically

When you interact with Candyland Casino, certain technical data is recorded automatically:

• IP address and device identifiers
• Browser type, version, and operating system
• Session duration, pages visited, and navigation patterns
• Cookies and similar tracking technologies

We use this data to maintain platform security, detect fraudulent activity, and improve service functionality.

2. Purpose of Data Collection

Candyland Casino processes personal information for clearly defined purposes only. Data is not collected beyond what is reasonably necessary for the following:

• Verifying your identity and age in accordance with Australian regulatory requirements
• Processing deposits, withdrawals, and transaction records
• Complying with Anti-Money Laundering (AML) obligations
• Administering your account and responding to support requests
• Delivering communications you have opted into, including promotional notifications
• Conducting responsible gambling assessments and enforcing account limits

Data collected for one purpose is not repurposed without your prior consent, except where required by applicable law.

3. Legal Basis for Processing

As an operator serving Australian users, Candyland Casino processes personal data based on the following legal grounds:

• Contractual necessity — processing required to fulfil the terms of your account agreement
• Legal obligation — compliance with Australian Privacy Act 1988 and relevant gambling legislation
• Legitimate interests — fraud prevention, security monitoring, and service improvement
• Consent — marketing communications, where applicable

You have the right to withdraw consent for any processing based solely on that ground at any time.

4. Data Sharing and Disclosure

Candyland Casino does not sell personal information to third parties. Disclosure occurs only in the following circumstances:

• Regulatory authorities — sharing required by Australian law enforcement, gaming regulators, or AML reporting obligations
• Payment processors — financial institutions and payment service providers involved in transaction handling
• Identity verification services — third-party KYC providers engaged to confirm user identity
• Technical service providers — hosting, analytics, and cybersecurity vendors operating under strict data processing agreements

All third parties engaged by Candyland Casino are contractually bound to handle data in compliance with applicable privacy standards.

5. Data Retention

Personal information is retained for as long as your account remains active and for a minimum of seven years following account closure, in accordance with Australian financial recordkeeping requirements. After this period, data is securely deleted or anonymised unless a longer retention period is required by law.

6. Your Privacy Rights

Australian users hold enforceable rights under the Privacy Act 1988. These include:

• The right to access personal information we hold about you
• The right to request correction of inaccurate or outdated data
• The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
• The right to request information on how your data has been disclosed

To exercise any of these rights, contact our privacy team through the official support channel listed in your account portal.

7. Cookies and Tracking

Candyland Casino uses cookies to maintain session integrity, remember user preferences, and gather aggregated usage statistics. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some features.

8. Security Measures

We apply industry-standard security controls, including SSL encryption, access controls, and regular security audits, to protect personal information from unauthorised access, disclosure, or loss.

9. Changes to This Policy

Candyland Casino reserves the right to update this Privacy Policy at any time. Material changes will be communicated via email or an on-site notice. Continued use of Candyland Casino following an update constitutes acceptance of the revised terms.